Privacy Policy 55god — Our Commitment to Protecting Your Data

1 Introduction

55god ("Platform", "We") takes the privacy and security of all users' personal data very seriously. This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection standards.

This policy applies to all information collected through the 55god website, our mobile app, and any written or electronic communications between you and the 55god team. It covers all registered players, website visitors, and any individual who interacts with our platform in any capacity.

We are committed to ensuring your personal data is handled responsibly, stored securely, and used only for legitimate and transparent purposes. Your trust is the foundation of our relationship, and we will never do anything to violate it.

2 Personal Information We Collect

55god collects your personal information in several ways depending on the type of interaction you have with the platform. The following are the main categories of data we collect:

2.1 Data You Provide Directly

• Full name as stated on your official identification document.
• Active email address used for account communications.
• Mobile number for two-factor authentication and important notifications.
• Date of birth for minimum age verification of 18 years.
• Residential address for identity verification (KYC) purposes.
• Identity document copies such as MyKad or passport during the KYC process.
• Payment method details including bank account name and account number.

2.2 Data Collected Automatically

• IP address of the device used to access the platform.
• Device type, operating system, and web browser version.
• Login session information including time, date, and approximate location.
• Gaming activity records and transaction history within the platform.
• User interaction data for analytics and experience improvement purposes.

3 How We Use Your Information

Every piece of data we collect has a clear and legitimate purpose. 55god uses your personal information for the following purposes:

• Account management: Creating, verifying, and maintaining your player account on the 55god platform.
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions quickly and securely.
• Identity verification: Conducting required KYC checks to comply with legal requirements and prevent fraud and money laundering.
• Platform security: Identifying and preventing fraudulent activity, hacking, or any security threats that could affect other players.
• Customer support: Providing accurate and efficient assistance whenever you contact our support team.
• Important communications: Sending account-related notifications, transaction updates, security alerts, and policy changes that affect you.
• Service improvement: Analyzing usage patterns to continuously improve the user experience and platform performance.
• Responsible gaming: Monitoring gameplay patterns to identify players who may need support and early intervention.
• Legal compliance: Fulfilling the reporting and record-keeping obligations required by applicable Malaysian law.

4 Data Sharing & Disclosure

55god takes a highly cautious approach to sharing personal data. We only disclose your information under the following circumstances:

• Trusted service providers: We work with payment providers, analytics platforms, and infrastructure providers that have undergone rigorous security assessments. They are only permitted to use your data for purposes specified in our service agreements.
• Legal requirements: If required by court order, regulatory authority directive, or applicable Malaysian law, we may be required to disclose certain information to the relevant authorities.
• Crime prevention: In cases of suspected fraud, money laundering, or other criminal activity, we reserve the right to report to the relevant authorities without prior notice to the player involved.
• With your consent: In other situations not mentioned above, we will obtain your explicit consent before sharing any personal information.

5 Data Security Measures

Protecting your personal data is 55god's top priority. We continuously invest in the latest security infrastructure to ensure your information is always protected.

• 256-bit SSL encryption: All data transmitted between your device and 55god's servers is encrypted using industry-standard TLS/SSL protocols. This means your information cannot be read even if it is intercepted.
• Secure password storage: Your password is never stored in plain text. We use the robust bcrypt hashing algorithm to ensure passwords cannot be recovered, even by our own staff.
• Two-factor authentication (2FA): An additional security layer via OTP code sent to your registered phone number for every login and important transaction.
• 24/7 Monitoring: Our automated monitoring system runs around the clock to detect any suspicious activity or unauthorized access attempts on your account.
• Regular penetration testing: We conduct regular security testing carried out by independent security experts to identify and patch any vulnerabilities before they can be exploited.
• Data environment separation: Financial data, identification data, and game activity data are stored in separate environments to minimise the risk of exposure in the event of a security incident.

6 Cookies & Tracking Technology

55god uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your personal settings such as preferred language, display settings, and game preferences so you do not need to reconfigure them each time you login.
• Analytics Cookies: Helping us understand how players use the platform, which pages are visited most frequently, and where the user experience can be improved. This data is collected in aggregate and does not personally identify you.
• Security Cookies: Used to identify and prevent fraudulent activity and to ensure your login sessions are secure.

You can control and manage cookie settings through your web browser settings. However, please note that disabling certain cookies may affect the functionality and your experience on the 55god platform.

7 Your Rights as a Player

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have important rights regarding your personal data. 55god fully respects and facilitates the exercise of these rights.

8 Data Retention Period

55god does not retain your personal data longer than necessary. Retention periods depend on the type of data and the purpose for which it was collected:

• Active account data: Retained for as long as your account is active on the 55god platform.
• Financial transaction data: Retained for a minimum of 7 years in compliance with Malaysia's financial legal requirements.
• KYC Documents: Retained for 5 years after account closure or fulfilment of related legal obligations.
• Customer support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months and then automatically deleted.
• Marketing data (with consent): Retained until you withdraw consent or request removal from the list.

Once the retention period expires, your data will be securely disposed of using methods that ensure it cannot be recovered. For data in digital format, we use cryptographic erasure methods that meet industry standards.

9 Changes to the Privacy Policy

55god reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via:

• In-app or platform notification upon next login.
• Emailed to your registered address at least 14 days before changes take effect.
• Update the "Last Updated" date at the top of this page to make version tracking easier.

We encourage you to review this Privacy Policy page periodically. Continued use of the 55god platform after any policy change takes effect constitutes acceptance of the updated policy.

10 Contact Our Data Protection Officer

55god has appointed a Data Protection Officer responsible for ensuring compliance with the privacy policy and handling all player personal data enquiries.

• For general inquiries about our privacy policy, contact the support team via 24/7 live chat on the platform.
• For formal requests regarding personal data rights, email [email protected] with the subject line "Data Privacy Request".
• For serious complaints or concerns, you also have the right to contact the Department of Personal Data Protection Malaysia (JPDP) directly.